Croop LaFrance
  • Pensacola, FL, USA
  • Full Time

Medical, Dental, Vision, 401K w/matching, Paid Time Off (Sick/Vacation) and Holiday Pay

Position Responsibilities

We are seeking a full time, on-site Program Manager to provide contract and personnel management in support of the Naval Hospital Pensacola (NHP). The successful candidate will be customer-focused, responsive, reliable, and detail-oriented with solid managerial, communication, and problem-solving skills.

  • Responsible for the successful performance of all work identified in the Performance Work Statement, including but not limited to client systems technical support (Tiers I-II), desktop management, information assurance, quality assurance, and network support.
  • Perform all aspects of managerial duties including interviewing, hiring, onboarding, training, providing performance feedback, and coaching.
  • Possess a strong desire to provide excellent customer service solutions and interact with coworkers and clients in a courteous and professional manner.
  • Plan and manage cost, schedule, and resources.
  • Direct, control and approve actions to meet or exceed program requirements.
  • Maintain traceability and integration between program plans and requirements.
  • Develop and maintain Quality, Safety, Security, and Training Programs as well as Standard Operating Procedures.
  • Identify and manage program risks and risk mitigation activities.
  • Review problem and resolution trends in Remedy tickets.
  • Monitor, manage, and report performance metrics to ensure contract compliance.
  • Develop corrective and preventive action plans.
  • Establish agreements with supporting organizations.
  • Ensure requirements are agreed upon by program participants and stakeholders.
  • Develop the program's labor and cost estimates and ensure adequate resources are allocated for the program's activities.
  • Schedule, prepare, and conduct formal customer meetings and reviews.
  • Introduce, advocate and execute process changes for continual improvement.
  • Perform other duties as assigned.


  • Must possess a Bachelor's Degree in Computer Science, Information Systems, or other related discipline.
  • Minimum of five years experience managing IT services in the Government or large corporate environment. 
  • Must possess IAT Level II (CompTIA Security+) Certification in accordance with DoD 8570.01-M.
  • Must be able to effectively communicate with stakeholders at varying seniority levels and present to senior-level management.


Croop-LaFrance, Inc. is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law. 




Croop LaFrance
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in order to apply for a position with our organization, please call 315-829-8967 or e-mail

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